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Term & Conditions: Late collection and abandonment of repaired bicycles

11 Nov

About 1 in 2,000 of our customers DO NOT collect their repaired bikes. This puts us in a quandary:

  • How many phone calls should we make to contact the cyclist to remind them that their bike is ready for collection?
  • How long should be store their bike(s)?
  • What if the customer doesn’t contact us back?
  • What if the bike has been abandoned?
  • What can we do to recoup the cost our labour and parts?>
  • etc.

Therefore, the following will apply:

Hear Yea, Hear Yea.

  1. All repair works must be collected within 28 days of presentation.
  2. All repair works NOT COLLECTED within 42 days will be regarded as ABANDONED and become the property of Re-Cycle Engineering.
  3. Late collection (between and including the 28th and 42nd day) will incur an additional storage charge of £5.00 per day per repair work (for a 7 days per week = £35).
  4. The above automatically to all users of Re-Cycle Engineering.

Don’t worry though.

We appreciate that may maybe on holiday, become ill, have a change of working times, etc. – tell us on presentation (or call us on 0113 – 274 5229) to discuss alternative arrangements. If you don’t contact us, we wont be able to help you.

Example:

  • Repair works brought in on Thursday, 1st November 2012 (= Day0).
  • Cost of repair = £43.
  • Repair works not collected by 6pm, Thursday, 29th November 2012 (Day28).
  • Day29 is Storage Start Day1 (SSD1).
  • Repair works will be stored until 6pm, Thursday 13th December 2012 (Day42).

Possible outcomes:

  1. Repair works is not collected by 6pm, Thursday 13th December 2012 (Day42) – the . Bike will become the property of Re-Cycle Engineering.
  2. Repair works is collected on Tuesday, 4th December 2012 (Day33 (SSD5)) – the customer will pay the cost of repair + 5 days storage (= £43 + £25.00 [5 days @ £5.00] = £68.00).
  3. Customer attempts to collect the repair works after 6pm, Thursday 13th December 2012 (Day42). Sorry, nothing doin’.
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